lakiwin Privacy Policy

1. Who We Are

This Privacy Policy is issued by lakiwin ("we," "us," "our," or "the Platform"), the operator of the online gaming website accessible at lakiwin.asia. lakiwin is committed to protecting the privacy and personal data of all users ("you," "Player," or "User") in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).

By registering an account, making a deposit, or otherwise using the lakiwin Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Data We Collect

lakiwin may collect the following categories of personal data:

• 2.1 Identity Data: Full legal name, date of birth, nationality, government-issued ID number (e.g., PhilSys ID, passport, driver's licence, SSS/GSIS number).
• 2.2 Contact Data: Email address, mobile number, residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati).
• 2.3 Account Data: Username, encrypted password, account preferences, communication settings.
• 2.4 Financial Data: GCash mobile number, PayMaya/Maya account reference, bank account details (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), debit card details (last four digits only), transaction history, deposit and withdrawal records.
• 2.5 Gaming Data: Game history, session duration, wagering activity, bonus usage, win/loss records.
• 2.6 Technical Data: IP address, device type, browser type and version, operating system, time zone, referring URL, pages visited, session timestamps.
• 2.7 KYC Documents: Copies of government-issued photo ID, proof of address, and proof of payment method ownership, as required for identity verification.
• 2.8 Communications Data: Records of your correspondence with lakiwin customer support, including chat logs and email exchanges.

3. How We Collect Data

We collect personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Cookies, web beacons, pixel tags, and similar tracking technologies that collect technical and usage data when you interact with the lakiwin platform.
• Third-party sources: Identity verification providers, payment processors, fraud prevention services, and regulatory databases, where permitted by law.

4. How We Use Your Data

lakiwin processes your personal data for the following purposes:

• 4.1 Account Management: To create, maintain, and administer your lakiwin account, including authentication and security.
• 4.2 Service Delivery: To provide access to games, process deposits and withdrawals, and deliver customer support.
• 4.3 Identity Verification (KYC): To verify your identity and age (21+) in compliance with PAGCOR regulations and anti-money laundering (AML) obligations.
• 4.4 Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, cheating, money laundering, and other illegal activities.
• 4.5 Regulatory Compliance: To fulfil our obligations under Philippine law, PAGCOR licensing requirements, and NPC data privacy regulations.
• 4.6 Responsible Gaming: To monitor gaming behaviour, identify signs of problem gambling, and administer self-exclusion or limit-setting requests.
• 4.7 Marketing Communications: To send you promotional offers, bonuses, and platform updates — only where you have provided consent or where permitted by law. You may opt out at any time.
• 4.8 Platform Improvement: To analyse usage patterns, conduct research, and improve the lakiwin platform's features and user experience.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, lakiwin processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you (account management, game delivery, payment processing).
• Legal obligation: Processing required to comply with Philippine law, PAGCOR regulations, AML obligations, and NPC directives.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Data

6.1 lakiwin does not sell, rent, or trade your personal data to third-party marketers under any circumstances.

6.2 We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: GCash, PayMaya/Maya, and Philippine banking partners, to process your financial transactions.
• Identity verification providers: Third-party KYC and AML screening services used to verify your identity and comply with regulatory requirements.
• IT and platform service providers: Cloud hosting, cybersecurity, and technical support providers who process data on our behalf under strict confidentiality obligations.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where required by law or court order.
• Professional advisers: Lawyers, auditors, and insurers, where necessary for legal, compliance, or risk management purposes.

6.3 Any third party receiving your data is contractually required to maintain its confidentiality and security, and to use it only for the specified purpose.

7. Cookies & Tracking Technologies

lakiwin uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse platform usage.

We use the following types of cookies:

• Strictly necessary cookies: Essential for the platform to function. These cannot be disabled.
• Performance cookies: Collect anonymised data about how users interact with the platform to help us improve it.
• Functional cookies: Remember your preferences (e.g., language, display settings) to personalise your experience.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the lakiwin platform.

8. Data Security

lakiwin implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data, including passwords (hashed) and financial information.
• Access controls limiting data access to authorised personnel only, on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing.
• Incident response procedures to detect, report, and address personal data breaches in accordance with NPC notification requirements.

While we take all reasonable precautions, no internet transmission or electronic storage system is 100% secure. You are responsible for keeping your account credentials confidential.

9. Data Retention

lakiwin retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC requirements.
• KYC documents are retained for the period required by Philippine AML regulations.
• Marketing consent records are retained until you withdraw consent and for a reasonable period thereafter as evidence of compliance.
• Technical and usage logs are retained for up to twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with NPC guidelines.

10. Your Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by lakiwin:

• Right to be informed: The right to know what personal data we collect and how it is used.
• Right of access: The right to request a copy of the personal data we hold about you.
• Right to rectification: The right to have inaccurate or incomplete personal data corrected.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days.

11. Children's Privacy

The lakiwin platform is strictly intended for users aged 21 years and older, in accordance with Philippine law and PAGCOR regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an underage individual, we will take immediate steps to delete such data and close the associated account.

If you believe that a minor has registered on the lakiwin platform, please notify us immediately at [email protected].

12. Third-Party Links

The lakiwin platform may contain references to third-party services (such as payment processors). These third parties operate under their own privacy policies, and lakiwin is not responsible for their data practices. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of lakiwin.

13. Changes to This Policy

lakiwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. Where changes are material, we will notify you via the platform or by email to your registered address. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the lakiwin Service following any amendment constitutes your acceptance of the revised Privacy Policy.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by lakiwin, please contact our designated Data Protection Officer (DPO):

Email: [email protected]

We are committed to resolving all data privacy concerns promptly and transparently. Formal complaints will be acknowledged within five (5) business days and resolved within fifteen (15) business days where possible.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which oversees enforcement of the Data Privacy Act of 2012.

This Privacy Policy was last reviewed and updated in May 2026. It applies to all users of the lakiwin platform regardless of location, with particular reference to users based in the Philippines.